LIST OF FRONLINE SERVICES

Type of Frontline Service

Fees*

Forms**

Processing Time (under normal circumstances

Person in charge

I. New Connection

P2,200.00

EM-Variable

Application Form

***1 Hours, 59 Minutes

UCSA-A/B/C

II. Reconnection

     1)  within 3 days

RF-P200.00

 

9 Minutes

UCSA-A/B/C 

     2)  after 3 days

RF-P250.00

 

9 Minutes

UCSA-A/B/C

     3)  after 1 year

MMF-P900.00

RF –P250.00

EM-Variable

Customer Investigation Report/Bill of Materials

9 Minutes

UCSA-A/B/C

III.  Payment

     1)  Office Collection

           a) water bill

Amount of WB

WB (Billing Notice)

3 Minutes

UCSA-A/B

           b) non-water bill

Variable

Bill of Materials

3 Minutes

Cashier

     2)  Field Collection

           a) water bill

Amount of WB

WB (Billing Notice)

3 Minutes

UCSA-A/B/C

IV.  Calibration

P200.00

Bill of Materials

8 Minutes

UCSA-A/B/C

V.  Request for Correction of Supply

     1) Leaks

         a) main line/s. line

Variable

Customer Investigation Report

/Bill of Materials

10 Minutes

UCSA-A/B/C

         b) meter leak/gate

             valve leak/meter

             stand leak (above

             the ground)

Variable

Customer Investigation Report

/Bill of Materials

10 Minutes

UCSA-A/B/C

         c) meter stand leak

             (below the ground)

Variable

Customer Investigation Report

/Bill of Materials

10 Minutes

UCSA-A/B/C

     2) Low Pressure

Variable

Customer Investigation Report

/Bill of Materials

10 Minutes

UCSA-A/B/C

     3) High Consumption

Variable

Customer Investigation Report

15 Minutes

UCSA-A/B/C

VI. Transfer of meter

       stand

Variable

Customer Investigation Report

/Bill of Materials

10 Minutes

UCSA-A/B/C

VII. Temporary Plug

None

Customer Investigation Report

 

10 Minutes

UCSA-A/B/C

 

* Fees are subject to change

**Forms are available at the office

***Schedule of Seminar Every Tuesday (3:00 pm) 


FRONTLINE SERVICE:  NEW CONNECTION

 

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:    All Household owner within the service area of MARIWAD, Mariveles, Bataan

What are the Requirements: 

  • Brgy. Permit (if road crossing/road excavation, others), if necessary 
  • Water Bill Receipt of nearest neighbor with active connections
  • Sketch of Location
  • Photocopy of Valid ID (government ID)
  • Photocopy of Certificate of Lot Title

Duration:   1 Hour, 59 Minutes (duration may vary in cases of emergency repairs and availability of maintenance crew)

How to Avail of the Service:

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

1

Inquire & fill-up application form

Check all the information

10 Minutes

UCSA-A/B

None

Application Form

 

2

Return the application form to UCSA-A/B and wait for the result of evaluation and schedule of seminar

Schedule the date of site evaluation and applicants seminar

3 Minutes

UCSA-A/B

None

Application Form

 

3

*Wait for the evaluation/inspection/investigation    ** Report to Engineering Department for interview

*Evaluate, investigate and estimate materials                 **Check the applicants location & explain the status of water service in the area

*a day after the application **10 Mins.

*UCSA-A/B **Dept Mngr B

None

Application Form

4

Attend the seminar/orientation

Conduct the seminar and orient the concessionaires regarding rules and policy of the district

1 Hour and 30 minutes

Public Relation Officer - A

None

Application Form

5

Pay the application fee, excess materials and other charges

Accept Payment & issue OR

3 Minutes

Cashier

Application Fee 2,200 Materials -  variable

Application form

6

Wait for schedule

Schedule the Installation of water meter and prepare the Maintenance order

3 Minutes

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION

 


FRONTLINE SERVICE:  RECONNECTION

 

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   Concessionaires with Inactive Connections

What are the Requirements: 

  • Official Receipt/Billing Notice

Duration:

  • 9 Minutes (If disconnected within a year)
  • 9 Minutes (If disconnected more than 1 year)

How to Avail of the Service:

STEP

APPLICANT/

CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

RECONNECTION (WITHIN 3 DAYS)

1

Request for reconnection and present Official receipt/billing notice

Fill up request form for reconnection and verify account of concessionaires

3 Minutes

UCSA-A/B

None

Customer Investigation report

2

Pay the WB & reconnection fee

Accept Payment & issue OR

3 Minutes

UCSA-A/B Cashier

Amt.of WB RF-200.00

Bill of Materials

3

Present OR and Wait for schedule

Prepare the Maintenance Order and schedule the Reconnection

3 Minutes

UCSA-A/B

None

Maintenance Order

RECONNECTION (AFTER 3 DAYS)

1

Request for reconnection & present Official Receipt/Billing Notice

Fill up request form  for reconnection and verify account of Concessionaire/s

3 Minutes

UCSA-A/B

None

Customer investigation report

2

Pay the WB & reconnection fee

Accept Payment & issue OR

3 Minutes

UCSA-A/B Cashier

Amt. of WB

RF-P250.00

Bill of Materials

3

Present OR and Wait for schedule

Schedule the Reconnection and prepare the maintenance order

3 Minutes

UCSA-A/B

None

Maintenance Order

RECONNECTION (AFTER 1 YEAR)

1

Request for reconnection & Present Official receipt/billing notice

Fill up request form for reconnection and Verify Account of Concessionaire/s

3 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection/investigation

Investigate and estimate the EM

A day after the request

UCSA-A/B

None

Bill of Materials

3

Pay the WB, reconnection fee, meter maintenance fee & other charges

Accept Payment & issue OR

3 Minutes

UCSA-A/B Cashier

Amt. of WB RF-P250.00

MMF-900.00

EM- Variable

Bill of Materials

4

Present OR and Wait for schedule

Schedule the Reconnection and prepare the maintenance order

3 Minutes

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION


FRONTLINE SERVICE:  PAYMENT

Schedule of Availability of Service:

Main Office:                    Monday – Friday                                   :  8:00 AM – 5:00 PM

San Carlos Sub-Office:  Monday - Friday                                    :  8:30 AM - 4:00 PM

Cabcaben Sub-Office:    Monday - Friday                                    :  9:00 AM - 3:00 PM

Mt View Sub-Office:        MWF (every 2nd & 3rd wk of the mo.)  :  9:00 AM - 3:00 PM

Alas-asin Sub-Office:      MWF (every 2nd & 3rd wk of the mo.)  :  9:00 AM - 3:00 PM

Alion Sub-Office:             TTh (every 2nd & 3rd wk of the mo.)    :  9:00 AM - 3:00 PM

Baseco Sub-Office:         Thu (every 2nd & 3rd Thu of the mo.)    :  8:00 AM - 11:00 AM

Sisiman Sub-Office:        Thu (every 2nd & 3rd Thu of the mo.)    :  12:00 NN - 3:00 PM

Lucanin Sub-Office:        Tue (every 2nd & 3rd Tue of the mo.)    :  9:00 AM - 3:00 PM

Who May Avail of the Service:   Active/Regular Concessionaire/s

What are the Requirements: 

  • Official Receipt / Billing Notice

Duration:

  • 3 Minutes      Water Bill
  • 5 Minutes      Non Water Bill

How to Avail of the Service:

STEP

APPLICANT/

CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

PAYMENT:  OFFICE COLLECTION (water bill)

1

Present water bill (billing notice)

Get the billing notice and verify the account

3 Minutes

UCSA-A/B

None

Billing notice

2

Pay the Water Bill

Accept payment and Issue OR

3 Minutes

UCSA-A/B

Amount of water bill

Billing notice

 

 

 

 

 

 

 

PAYMENT:  OFFICE COLLECTION (non-water bill)

1

Present Bill of Materials

Get the Bill of Materials and verify the account

3 Minutes

Cashier

None

Bill of Materials

2

Pay the excess materials/other charges

Accept payment and Issue Official  Receipt

3 Minutes

Cashier

Variable

Bill of Materials

 

 

 

 

 

 

 

PAYMENT:  SUB OFFICE  COLLECTION (water bill)

1

Present water bill (billing notice)

Get Billing notice and verify the account

3 Minutes

UCSA-A/B

None

Billing notice

2

Pay the water bill

Accept payment and issue OR

3 Minutes

UCSA-A/B

Amount of water bill

Billing notice

 

         

 

END OF TRANSACTION


FRONTLINE SERVICE:  CALIBRATION

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   Active/Regular Concessionaire/s

What are the Requirements: 

  • Water Bill Receipt

Duration:

  • 8 Minutes

How to Avail of the Service:

 

STEP

APPLICANT/

CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

1

Report and request for calibration

Provide Information & fill up bill of materials

3 Minutes

UCSA-A/B

None

Bill of Materials

2

Pay the Calibration Fee

Accept Payment & Issue OR

3 Minutes

Cashier

P200.00

Bill of Materials

3

Present OR and Wait for schedule

Schedule the Calibration and prepare the maintenance order

2 Minutes

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION


FRONTLINE SERVICE:  REQUEST FOR CORRECTION OF SUPPLY: A. LEAKS

 

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   All concern citizens

What are the Requirements: 

  • Water Bill Receipt

Duration:

  • 10 Minutes (main line/service line)
  • 10 Minutes (meter/gate valve/meter stand – above the ground)
  • 10 Minutes (meter stand – below the ground)

How to Avail of the Service:

STEP

APPLICANT/

CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

MAIN LINE/SERVICE LINE LEAKS

1

Report

Fill up the request/complaints form & Provide Information

3 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection / investigation

Conduct investigation and estimate the materials

thesame day

UCSA-A/B

None

Bill of Materials

3

Pay excess materials and other charges

Accept Payment & Issue OR

5 Mins.

Cashier

Variable

Bill of Materials

 

4

Wait for schedule

Schedule the Repairs and prepare the maintenance order

2 Minutes

UCSA-A/B

None

Maintenance Order

METER/GATE VALVE/METER STAND LEAKS (ABOVE THE GROUND)

1

Report

Fill up the requests/complaints form and Provide Information

3 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection/investigation

Conduct investigation and estimate the materials

thesame day

UCSA-A/B

None

Bill of Materials

3

Pay the excess materials & other charges

Accept Payment & Issue OR

5 Minutes

Cashier

Variable

Bill of Materials

4

Wait for schedule

Schedule the Repairs and prepare the maintenance order

2 Minutes

UCSA-A/B

None

Maintenance Order

METER STAND LEAK (BELOW THE GROUND)

1

Report

Fill up the requests/complaints form and Provide Information

3 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection/investigation

Conduct investigation and estimate the materials

thesame day

UCSA-A/B

None

Bill of Materials

3

Pay the excess materials and other charges

Accept Payment & Issue OR

5 Minutes

Cashier

Variable

Bill of Materials

4

Wait for schedule

Schedule the Repairs and prepare the maintenance order

2 Minutes

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION


FRONTLINE SERVICE:  REQUEST FOR CORRECTION OF SUPPLY: B. LOW PRESSURE

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   Active/Regular Concessionaires

What are the Requirements: 

  • Water Bill Receipt

Duration:

  • 10 Minutes (main line/service line)

How to Avail of the Service:

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

1

Report

Fill up the requests/complaints form and Provide Information

3 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection/investigation

Conduct investigation and estimate the materials

a day after the report

UCSA-A/B

None

Bill of Materials

3

Pay the excess materials and other charges

Accept Payment & Issue OR

5 Minutes

Cashier

Variable

Bill of Materials

4

Wait for schedule

Schedule the Repairs and prepare the maintenance order

2 Minutes

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION


FRONTLINE SERVICE:  REQUEST FOR CORRECTION OF SUPPLY: C. HIGH CONSUMPTION

 

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   Active/Regular Concessionaires

What are the Requirements: 

  • Water Bill Receipt

Duration:

  • 15 Minutes

How to Avail of the Service:

 

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

1

Report

Fill up the requests/complaints form and Provide Information

3 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection/investigation

Conduct investigation and estimate the materials

a day after the report

UCSA-A/B

None

Customer Investigation Report

3

Wait for schedule

Schedule the repairs and prepare the maintenance order

2 Minutes

UCSA-A/B

None

Customer Investigation Report

END OF TRANSACTION


FRONTLINE SERVICE:  TRANSFER OF METER STAND

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   Active/Regular Concessionaires

What are the Requirements: 

  • Water Bill Receipt

Duration:

  • 10 Minutes

How to Avail of the Service:

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

1

Report

Provide Information

5 Mins.

UCSA-A/B

None

Customer Investigation Report

2

Wait for the inspection/investigation

Conduct investigation and estimate the materials

a day after the report

UCSA-A/B

None

Bill of Materials

3

Pay the excess materials and other charges

Accept payment & issue OR

5 Minutes

Cashier

Variable

Bill of Materials

4

Wait for schedule

Schedule the Transfer meter stand and prepare the maintenance order

2 minutes

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION


FRONTLINE SERVICE:  TEMPORARY PLUG

Schedule of Availability of Service:

Monday – Friday :  8:00 AM – 5:00 PM

Who May Avail of the Service:   Concessionaires with Active connections

What are the Requirements: 

  • Water Bill Receipt

Duration:

  • 10 Minutes

How to Avail of the Service:

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

FEES

FORM

1

Present water bill receipt

Fill-up request form for temporary plug

5 Minutes

UCSA-A/B

None

Customer Investigation Report

2

Pay the water bill (balance/closing bill)

Accept payment & issue OR

3 Minutes

Cashier

Variable

Customer investigation report

3

Wait for schedule

Schedule and plugged the meter stand and prepare the maintenance order

6 Hrs.

UCSA-A/B

None

Maintenance Order

END OF TRANSACTION