Type of Frontline Service |
Fees* |
Forms** |
Processing Time (under normal circumstances |
Person in charge |
|||||
---|---|---|---|---|---|---|---|---|---|
I. New Connection |
P2,200.00 EM-Variable |
Application Form |
***1 Hours, 59 Minutes |
UCSA-A/B/C |
|||||
II. Reconnection |
|||||||||
1) within 3 days |
RF-P200.00 |
|
9 Minutes |
UCSA-A/B/C |
|||||
2) after 3 days |
RF-P250.00 |
|
9 Minutes |
UCSA-A/B/C |
|||||
3) after 1 year |
MMF-P900.00 RF –P250.00 EM-Variable |
Customer Investigation Report/Bill of Materials |
9 Minutes |
UCSA-A/B/C |
|||||
III. Payment |
|||||||||
1) Office Collection |
|||||||||
a) water bill |
Amount of WB |
WB (Billing Notice) |
3 Minutes |
UCSA-A/B |
|||||
b) non-water bill |
Variable |
Bill of Materials |
3 Minutes |
Cashier |
|||||
2) Field Collection |
|||||||||
a) water bill |
Amount of WB |
WB (Billing Notice) |
3 Minutes |
UCSA-A/B/C |
|||||
IV. Calibration |
P200.00 |
Bill of Materials |
8 Minutes |
UCSA-A/B/C |
|||||
V. Request for Correction of Supply |
|||||||||
1) Leaks |
|||||||||
a) main line/s. line |
Variable |
Customer Investigation Report /Bill of Materials |
10 Minutes |
UCSA-A/B/C |
|||||
b) meter leak/gate valve leak/meter stand leak (above the ground) |
Variable |
Customer Investigation Report /Bill of Materials |
10 Minutes |
UCSA-A/B/C |
|||||
c) meter stand leak (below the ground) |
Variable |
Customer Investigation Report /Bill of Materials |
10 Minutes |
UCSA-A/B/C |
|||||
2) Low Pressure |
Variable |
Customer Investigation Report /Bill of Materials |
10 Minutes |
UCSA-A/B/C |
|||||
3) High Consumption |
Variable |
Customer Investigation Report |
15 Minutes |
UCSA-A/B/C |
|||||
VI. Transfer of meter stand |
Variable |
Customer Investigation Report /Bill of Materials |
10 Minutes |
UCSA-A/B/C |
|||||
VII. Temporary Plug |
None |
Customer Investigation Report
|
10 Minutes |
UCSA-A/B/C |
* Fees are subject to change
**Forms are available at the office
***Schedule of Seminar Every Tuesday (3:00 pm)
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: All Household owner within the service area of MARIWAD, Mariveles, Bataan
What are the Requirements:
Duration: 1 Hour, 59 Minutes (duration may vary in cases of emergency repairs and availability of maintenance crew)
How to Avail of the Service:
STEP |
APPLICANT/CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
1 |
Inquire & fill-up application form |
Check all the information |
10 Minutes |
UCSA-A/B |
None |
Application Form
|
2 |
Return the application form to UCSA-A/B and wait for the result of evaluation and schedule of seminar |
Schedule the date of site evaluation and applicants seminar |
3 Minutes |
UCSA-A/B |
None |
Application Form
|
3 |
*Wait for the evaluation/inspection/investigation ** Report to Engineering Department for interview |
*Evaluate, investigate and estimate materials **Check the applicants location & explain the status of water service in the area |
*a day after the application **10 Mins. |
*UCSA-A/B **Dept Mngr B |
None |
Application Form |
4 |
Attend the seminar/orientation |
Conduct the seminar and orient the concessionaires regarding rules and policy of the district |
1 Hour and 30 minutes |
Public Relation Officer - A |
None |
Application Form |
5 |
Pay the application fee, excess materials and other charges |
Accept Payment & issue OR |
3 Minutes |
Cashier |
Application Fee 2,200 Materials - variable |
Application form |
6 |
Wait for schedule |
Schedule the Installation of water meter and prepare the Maintenance order |
3 Minutes |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: Concessionaires with Inactive Connections
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/ CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
RECONNECTION (WITHIN 3 DAYS) |
||||||
1 |
Request for reconnection and present Official receipt/billing notice |
Fill up request form for reconnection and verify account of concessionaires |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation report |
2 |
Pay the WB & reconnection fee |
Accept Payment & issue OR |
3 Minutes |
UCSA-A/B Cashier |
Amt.of WB RF-200.00 |
Bill of Materials |
3 |
Present OR and Wait for schedule |
Prepare the Maintenance Order and schedule the Reconnection |
3 Minutes |
UCSA-A/B |
None |
Maintenance Order |
RECONNECTION (AFTER 3 DAYS) |
||||||
1 |
Request for reconnection & present Official Receipt/Billing Notice |
Fill up request form for reconnection and verify account of Concessionaire/s |
3 Minutes |
UCSA-A/B |
None |
Customer investigation report |
2 |
Pay the WB & reconnection fee |
Accept Payment & issue OR |
3 Minutes |
UCSA-A/B Cashier |
Amt. of WB RF-P250.00 |
Bill of Materials |
3 |
Present OR and Wait for schedule |
Schedule the Reconnection and prepare the maintenance order |
3 Minutes |
UCSA-A/B |
None |
Maintenance Order |
RECONNECTION (AFTER 1 YEAR) |
||||||
1 |
Request for reconnection & Present Official receipt/billing notice |
Fill up request form for reconnection and Verify Account of Concessionaire/s |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection/investigation |
Investigate and estimate the EM |
A day after the request |
UCSA-A/B |
None |
Bill of Materials |
3 |
Pay the WB, reconnection fee, meter maintenance fee & other charges |
Accept Payment & issue OR |
3 Minutes |
UCSA-A/B Cashier |
Amt. of WB RF-P250.00 MMF-900.00 EM- Variable |
Bill of Materials |
4 |
Present OR and Wait for schedule |
Schedule the Reconnection and prepare the maintenance order |
3 Minutes |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |
Schedule of Availability of Service:
Main Office: Monday – Friday : 8:00 AM – 5:00 PM
San Carlos Sub-Office: Monday - Friday : 8:30 AM - 4:00 PM
Cabcaben Sub-Office: Monday - Friday : 9:00 AM - 3:00 PM
Mt View Sub-Office: MWF (every 2nd & 3rd wk of the mo.) : 9:00 AM - 3:00 PM
Alas-asin Sub-Office: MWF (every 2nd & 3rd wk of the mo.) : 9:00 AM - 3:00 PM
Alion Sub-Office: TTh (every 2nd & 3rd wk of the mo.) : 9:00 AM - 3:00 PM
Baseco Sub-Office: Thu (every 2nd & 3rd Thu of the mo.) : 8:00 AM - 11:00 AM
Sisiman Sub-Office: Thu (every 2nd & 3rd Thu of the mo.) : 12:00 NN - 3:00 PM
Lucanin Sub-Office: Tue (every 2nd & 3rd Tue of the mo.) : 9:00 AM - 3:00 PM
Who May Avail of the Service: Active/Regular Concessionaire/s
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/ CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
|||
---|---|---|---|---|---|---|---|---|---|
PAYMENT: OFFICE COLLECTION (water bill) |
|||||||||
1 |
Present water bill (billing notice) |
Get the billing notice and verify the account |
3 Minutes |
UCSA-A/B |
None |
Billing notice |
|||
2 |
Pay the Water Bill |
Accept payment and Issue OR |
3 Minutes |
UCSA-A/B |
Amount of water bill |
Billing notice |
|||
|
|
|
|
|
|
|
|||
PAYMENT: OFFICE COLLECTION (non-water bill) |
|||||||||
1 |
Present Bill of Materials |
Get the Bill of Materials and verify the account |
3 Minutes |
Cashier |
None |
Bill of Materials |
|||
2 |
Pay the excess materials/other charges |
Accept payment and Issue Official Receipt |
3 Minutes |
Cashier |
Variable |
Bill of Materials |
|||
|
|
|
|
|
|
|
|||
PAYMENT: SUB OFFICE COLLECTION (water bill) |
|||||||||
1 |
Present water bill (billing notice) |
Get Billing notice and verify the account |
3 Minutes |
UCSA-A/B |
None |
Billing notice |
|||
2 |
Pay the water bill |
Accept payment and issue OR |
3 Minutes |
UCSA-A/B |
Amount of water bill |
Billing notice |
|||
|
|
||||||||
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: Active/Regular Concessionaire/s
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/ CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
1 |
Report and request for calibration |
Provide Information & fill up bill of materials |
3 Minutes |
UCSA-A/B |
None |
Bill of Materials |
2 |
Pay the Calibration Fee |
Accept Payment & Issue OR |
3 Minutes |
Cashier |
P200.00 |
Bill of Materials |
3 |
Present OR and Wait for schedule |
Schedule the Calibration and prepare the maintenance order |
2 Minutes |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: All concern citizens
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/ CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
MAIN LINE/SERVICE LINE LEAKS |
||||||
1 |
Report |
Fill up the request/complaints form & Provide Information |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection / investigation |
Conduct investigation and estimate the materials |
thesame day |
UCSA-A/B |
None |
Bill of Materials |
3 |
Pay excess materials and other charges |
Accept Payment & Issue OR |
5 Mins. |
Cashier |
Variable |
Bill of Materials
|
4 |
Wait for schedule |
Schedule the Repairs and prepare the maintenance order |
2 Minutes |
UCSA-A/B |
None |
Maintenance Order |
METER/GATE VALVE/METER STAND LEAKS (ABOVE THE GROUND) |
||||||
1 |
Report |
Fill up the requests/complaints form and Provide Information |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection/investigation |
Conduct investigation and estimate the materials |
thesame day |
UCSA-A/B |
None |
Bill of Materials |
3 |
Pay the excess materials & other charges |
Accept Payment & Issue OR |
5 Minutes |
Cashier |
Variable |
Bill of Materials |
4 |
Wait for schedule |
Schedule the Repairs and prepare the maintenance order |
2 Minutes |
UCSA-A/B |
None |
Maintenance Order |
METER STAND LEAK (BELOW THE GROUND) |
||||||
1 |
Report |
Fill up the requests/complaints form and Provide Information |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection/investigation |
Conduct investigation and estimate the materials |
thesame day |
UCSA-A/B |
None |
Bill of Materials |
3 |
Pay the excess materials and other charges |
Accept Payment & Issue OR |
5 Minutes |
Cashier |
Variable |
Bill of Materials |
4 |
Wait for schedule |
Schedule the Repairs and prepare the maintenance order |
2 Minutes |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: Active/Regular Concessionaires
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
1 |
Report |
Fill up the requests/complaints form and Provide Information |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection/investigation |
Conduct investigation and estimate the materials |
a day after the report |
UCSA-A/B |
None |
Bill of Materials |
3 |
Pay the excess materials and other charges |
Accept Payment & Issue OR |
5 Minutes |
Cashier |
Variable |
Bill of Materials |
4 |
Wait for schedule |
Schedule the Repairs and prepare the maintenance order |
2 Minutes |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: Active/Regular Concessionaires
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
1 |
Report |
Fill up the requests/complaints form and Provide Information |
3 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection/investigation |
Conduct investigation and estimate the materials |
a day after the report |
UCSA-A/B |
None |
Customer Investigation Report |
3 |
Wait for schedule |
Schedule the repairs and prepare the maintenance order |
2 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: Active/Regular Concessionaires
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
1 |
Report |
Provide Information |
5 Mins. |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Wait for the inspection/investigation |
Conduct investigation and estimate the materials |
a day after the report |
UCSA-A/B |
None |
Bill of Materials |
3 |
Pay the excess materials and other charges |
Accept payment & issue OR |
5 Minutes |
Cashier |
Variable |
Bill of Materials |
4 |
Wait for schedule |
Schedule the Transfer meter stand and prepare the maintenance order |
2 minutes |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |
Schedule of Availability of Service:
Monday – Friday : 8:00 AM – 5:00 PM
Who May Avail of the Service: Concessionaires with Active connections
What are the Requirements:
Duration:
How to Avail of the Service:
STEP |
APPLICANT/CLIENT |
SERVICE PROVIDER |
DURATION OF ACTIVITY |
PERSON IN CHARGE |
FEES |
FORM |
---|---|---|---|---|---|---|
1 |
Present water bill receipt |
Fill-up request form for temporary plug |
5 Minutes |
UCSA-A/B |
None |
Customer Investigation Report |
2 |
Pay the water bill (balance/closing bill) |
Accept payment & issue OR |
3 Minutes |
Cashier |
Variable |
Customer investigation report |
3 |
Wait for schedule |
Schedule and plugged the meter stand and prepare the maintenance order |
6 Hrs. |
UCSA-A/B |
None |
Maintenance Order |
END OF TRANSACTION |